Wolfgang The Gun Doctor

Shipping & Repair Info

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Bersa Warranty Repairs (also see "General Notes" below):

  1. VERY IMPORTANT! --> Print a cover letter with the problem(s), any special notes, your name, contact information, including street address (UPS/FedEx cannot deliver to a P.O. Box), phone number, email address if you have one and attach it to the firearm or at least put it inside the package.  Without this info, it can be very difficult to match a particular firearm to its problems & owner.  If this information is not included with the firearm, I will go on to the next pistol and get back to the first one when I have time and that can delay the return of your firearm by a week or more.
  2.  Do not send original receipts or other irreplaceable paperwork, only copies.  They could get lost & I will NOT be responsible.
  3. I prefer to communicate via email Wolfgang@WolfgangTheGunDoctor.com.  When you email, be sure to include your name, who the firearm was shipped by and the serial number.  Without this info, it can be very difficult to match a particular firearm to its problems & owner.  If I can't find this information very quickly, I will go on to the next pistol and get back to the first one when I have time and that can delay the return of your firearm by a week or more.   I don't mean to be difficult, but I just find myself spending an inordinate amount of time on this and my time is far better spent on repairs. 
  4. I realize that sometimes it is necessary to call, (503) 429-7342, and that is fine, but you'll probably get a quicker response if you can email.  If you leave a message, speak slowly, distinctly and state your phone number at least twice, preferably near the beginning and end of the message.  The only reason I don't reply to a voice mail is that I can't understand it and the problem is getting worse due to bad cell phone connections.
  5. Occasionally I get swamped, but you should generally expect an answer or at least acknowledgment by the end of the next business day. If not, it's probably for one of the reasons listed in the previous paragraphs, so don't hesitate to re-send or re-call.
  6. In general, do NOT clean the firearm before shipping as this may remove useful evidence for identifying & rectifying the problem.  However, it is a good idea to wipe down just the outside of the pistol and apply a light coat of gun oil to prevent rust during transit.
  7. Bersa does not pay for the cost of shipping the firearm in for repair, so send it the cheapest way you can.  Here are the shipping options that I know of in order of increasing cost:
    • Send through the mail without an FFL - THIS IS ILLEGAL FOR HANDGUNS AND IS THEREFORE NOT RECOMMENDED!
    • Send in the mail with an FFL (gun dealer, gunsmith, most pawn stores). Using a small flat-rate box is the most economical - about $8.55 incl. "signature required" (recommended).  The shipper and I will need to exchange licenses, preferably via email.
    • UPS Ground.  If UPS discovers you are shipping a firearm, they will require you to ship it overnight at great cost ($50 - $90).  There is NO LEGAL REQUIREMENT FOR THIS; it's only due to UPS's greed.  I'd suggest not volunteering any information about the contents, and, if asked, say "machined parts", which is technically true.
    • UPS Overnight - see above; Ouch!  Legal discrimination.

Regardless how you choose to ship your firearm, please DO NOT  address it to "The Gun Doctor" - it's always best not to advertise the fact that there is a firearm inside.  The address is: 

TGD (or Wolfgang Rotbart)

60690 Stoney Point Rd.

Vernonia, OR 97064

Make very sure you have unloaded the pistol & magazine(s); call me if you are unsure how to do this.  Do not have any ammunition in with the firearm as this is illegal when shipping via U.S. Mail and subject to a "Hazmat" charge for the other shipping companies.  It is even illegal to have a fired case in the package for reasons I won't even try to fathom.  Send the pistol "Signature Required" as I want to ensure that it does not inadvertently doesn't get left where a child or unauthorized person can get it.  This is something all responsible gun owners should support and it only costs a couple bucks extra.  Check and abide by state & local shipping/transfer regulations.  This is your responsibility; I can't possibly keep up with all these useless/needless/unconstitutional laws.  You may be required to ship using a local FFL, report to your local authorities, etc.  

Shipping Options:

  1. Send it through the U.S. Mail yourself.  This is illegal unless you have a valid Federal Firearms License (FFL) and the penalties are severe, so I can't recommend this.
  2. Find someone who has an FFL, such as a gun dealer or gunsmith and have him mail it for you.  He will need my FFL on file before he can legally send it, so have him send me an email with his FFL and I'll return the email with a copy of mine.  Some folks will do this for free, esp. if it's where you bought it from, and others charge a fee for the required record keeping required by law.  If sent via mail, I'd suggest sending the pistol & magazine without the Bersa packaging box so that you can use the post office's "Small Flat Rate" box.  Even with the "Signature Required" charge, it only costs $8.50 to ship it this way.  If you want to include the Bersa packaging box for extra protection, you will need to use the "Medium Flat Rate" box and the cost will be $15.05 total.
  3. Ship via UPS/FedEx Ground.  To go this route, package securely, including at least one magazine, but no ammo.  If asked about the contents of the package you may wish to reply "machined parts" which is technically correct, especially if you've removed the slide.  The caveat here is that if the firearm were to get lost somehow, you might have more difficulty filing a claim.  All things being equal, I'd suggest shipping via UPS as this is the company that Bersa uses to return firearms and so you might have more leverage with them if there is a problem.
  4. Ship via UPS/FedEx Next Day.  If you inform them that you are sending a firearm, they will require you to ship it overnight at great expense: $40 - $80+ depending on where you are located.  There is no legal requirement for this.  It is just pure corporate greed at its "finest" and legalized discrimination against firearm owners.  Also, you will usually be required to take it to the main office in the area which is invariably inconveniently located, made to fill out needless/useless paperwork and generally be treated as if you're a criminal or insane.  This is one of several reasons I urge people to use the U. S. Mail whenever possible.

General Notes For All Other Firearms:

Much of the information below is used by permission from a GunTech Video Magazine article, featuring Ken Brooks as the demonstrator, found on the Gun Club of America website.

  1. MAKE DOUBLE, TRIPLE & QUADRUPLE SURE THE FIREARM IS UNLOADED!  A $50 FEE WILL BE ADDED TO ANY FIREARM FOUND TO BE LOADED UPON RECEIPT - NO EXCEPTIONS!  If you're not absolutely sure how to unload a firearm, contact me beforehand.
  2. See "Shipping Options" above.
  3. Please contact me before shipping rare, antique, heirloom or irreplaceable firearms for special instructions.
  4. Check and abide by state & local shipping/transfer regulations.  This is your responsibility; I can't possibly keep up with all these useless/needless/unconstitutional laws.  You may be required to ship using a local FFL (Federal Firearms Licensee), report to your local authorities, etc.
  5. Print a cover letter with the problem(s), any special notes, your name, contact information, including street address (UPS/FedEx cannot deliver to a P.O. Box), phone number & email address if you have one and attach it to the firearm or at least put it inside the package.  Envelopes on the outside of a box are often lost and I will have no idea what the problem(s) are and sometimes even who sent it.  It is a good idea to send me an email with the make, model and serial number of your firearm in the subject line when you ship it as then I will have your email address, know what, when, and how to expect the firearm to arrive.  I will strive to reply when your firearm arrives, usually with an expected turn-around time which depends on my backlog at the time I receive it.
  6. Be sure to insure the firearm(s) for their full value.  I cannot be responsible for firearms that I don't receive or that are damaged in transit.  That's what the insurance is for.
  7. Avoid anything on the outside of the packaging which suggests a firearm is inside as that makes it a prime target for thieves.  Address the package to:

TGD (or Wolfgang Rotbart)

60690 Stoney Point Rd.

Vernonia, OR 97064

Packaging Notes:

  1. Remove the bolt from the rifle or slide from the pistol if applicable.
  2. Wrap several thickness of newspaper around the muzzle end, fold over the muzzle and tape in place. Repeat for the butt end and middle.
  3. Wrap the entire firearm in any suitable packing material so that it fits snugly in the shipping container/box and doesn't shift around inside the package.
  4. Place several inches of packing material in the bottom of the shipping container/box, place the rifle in butt first, pack material around the muzzle to keep it in the center of the shipping container/box and fill the muzzle end of the shipping container/box with at least 4" of newspaper or other sturdy packaging material, not the "air bag" type material.
  5. Remember: YOU WILL NEVER REGRET "OVER-PACKING" A FIREARM FOR TRANSIT.  Assume it will be handled by angry, anti-gun gorillas and thrown out of a plane at high speed and altitude as it nears its destination.

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